EDGARS LIMITED · Help Centre
Questions,
answered.
Clear information about ordering, delivery, returns, payments and customer support.
Ordering and payment
Which payment methods do you accept?
We accept Visa and Mastercard. All payments are securely processed through the payment services available at checkout.
Which currency is used on the website?
All prices are displayed and charged in British pounds sterling (GBP).
Are taxes included in the displayed prices?
Yes. Applicable taxes are included in the prices displayed on the website unless clearly stated otherwise.
Can I change or cancel an order?
Please contact us as soon as possible at support@edgarslimited.shop . We will try to assist before the order enters processing, but changes or cancellations cannot be guaranteed once processing has begun.
Delivery
Where do you deliver?
We deliver to eligible addresses within the UK mainland. We do not deliver to UK overseas territories, military bases, PO boxes or other restricted and sensitive addresses.
How much does delivery cost?
Standard delivery is free for all eligible orders delivered within the UK mainland.
How long will my order take to arrive?
Orders are normally processed within 1–3 business days. Delivery then normally takes 3–5 business days after dispatch.
What is the daily order cut-off time?
Our daily cut-off time is 4:00 pm UK time. Orders placed after this time begin processing on the next business day.
Will I receive tracking information?
Yes. When tracking is available, the tracking details are sent to the email address provided with your order after dispatch.
Returns and refunds
How long do I have to return an item?
You may request a return within 30 days after receiving your order.
Who pays the return delivery cost?
EDGARS LIMITED covers the approved return delivery cost. Contact us before returning an item so that we can provide the correct instructions.
Do you accept exchanges?
Yes. Exchanges are accepted, subject to product availability and the conditions stated in our return and refund policy.
How quickly are refunds processed?
Approved refunds are processed within 3 business days and returned to the original payment method. Your bank may require additional time to display the funds.
Do you charge a restocking fee?
No. We do not charge a restocking fee for approved returns.
Customer support
How can I contact EDGARS LIMITED?
Email us at support@edgarslimited.shop .
When is customer support available?
Customer support is available Monday to Friday, from 9:00 am to 4:00 pm UK time. We normally reply within 48 hours.